FAQs

We recommend downloading the ticket at home, before going to the venue, in order to expedite access and avoid queues at the venue.

Download your tickets by accessing your Resident Advisor account with your username and password, in the section: My tickets.

We recommend you avoid printing it on paper so we contribute and help the environment. You can download your ticket in a PDF or in the Resident Advisor app, it is important to have it ready to show before reaching the end of the queue, this way you will facilitate the task for the access staff.

We recommend that you purchase your ticket in advance. Tickets will only be sold at the box office on days that are not sold out in advance.

La plataforma de RA cuenta con la posibilidad de revender tu entrada, puedes encontrar los pasos a seguir en el sigueinte link: https://support.ra.co/article/189-quiero-utilizar-el-servicio-de-reventa-de-entradas . 

No apoyamos las plataformas de reventa de terceros, incluyendo Ticketwsap.

Trabajamos exclusivamente con Residen Advisor para proporcionar un método revisado y justo de reventa de entradas.Todas lasentradas requerirán que el comprador original y su DNI esten presentes en la puerta, cualquier entrada comprada de una tercera parte no aprobada, no permitirá el acceso. Estamos en contra de el mercado de reventa de entradas duplicadas y no oficiales."

We would love to, but animals are not allowed.

Sim, à entrada do recinto deverás poder comprovar, a pedido do pessoal de segurança, que és maior de idade; já sabes que o Brunch é para maiores de 18 anos, por isso recomendamos que leves sempre contigo o teu documento de identificação.

We do not have a cloakroom, but there will be a locker to leave small objects such as motorcycle helmets. (Not clothing)

*After two months all the objects left in consignment and that have not been claimed will be donated to different associations with which we collaborate. Same with lost items.

It is not allowed to leave the premises and re-enter. If you do, you will have to pay your ticket again, as long as they are not sold out.

In case of cancellation before the start of the event for any reason beyond the control of the organisation, the full amount of the ticket will be refunded.

En caso de tener un certificado del 33% de discapacidad, comunícate al siguiente mail tickets@brunch-in.com.

Dinos para cual fecha estás interesad@ en obtener tu entrada y envíanos tu certificado y te comentaremos cómo proceder.

Si el evento se encuentra SOLD OUT, no podremos garantizarte el ingreso al evento. 

Come to the access area and the STAFF will take your personal data.

Photography or video cameras are not allowed.

SAFETY RECOMMENDATIONS

It is strictly forbidden to enter the premises with illegal substances.

Brunch -In is a NO DRUG FRIENDLY party.

All attendees must go through a strict control where a search will be carried out and bags, backpacks, purses and fanny packs will be checked.

Anyone caught carrying or consuming any type of illegal substance will be expelled from the event.

Take care and take care of your friends!

By purchasing a ticket and attending the event, I consent to my image being photographed or recorded by various means in the course of the event. The term "image" includes video or still photography, digital or otherwise, and any other means of recording or reproducing images. The images may be used, free of charge, both by Centris/Brunch, as the event organiser, and by third parties to whom Centris/Brunch has provided the images. The purpose of the images will be for promotional and/or commercial use of the events through different channels, including social networks, as well as the creation of different materials and content, such as the "After Movie" or the inclusion of the images in summary reports of the event in third party media and channels.

LYON :

S'il reste de l'argent sur votre compte cashless, vous pouvez demander le remboursement de ce solde du 16/09/2024 à 8h00 au 30/09/2024 à 23h59 via ce lien.

PARIS :

S'il reste de l'argent sur votre compte cashless, vous pouvez demander le remboursement de ce solde du 07/10/2024 à 8h00 au 21/10/2024 à 23h59 depuis votre compte cashless.

Procédure :

• Vous avez déjà créé votre compte cashless : un bouton "demande de remboursement" sera disponible sur le lien ci-dessus afin de faire votre demande.
• Vous n'avez pas encore créé votre compte : vous devez d'abord créer votre compte grâce à l'identifiant à 6 lettres inscrit sur votre bracelet avant de faire votre demande de remboursement.

IMPORTANT : JE CONSERVE MON BRACELET CASHLESS POUR POUVOIR DEMANDER LE REMBOURSEMENT DE MON SOLDE.

À savoir :

• Aucune demande de remboursement passée la date limite ne pourra être effectuée.
• Nous ne sommes pas en mesure de rembourser les sommes inférieures à 0,5€.

You can access the venue with the food you want. As for the drink, you can access with a bottle of water of less than half a liter, in a plastic bottle.

VERY IMPORTANT: Alcoholic beverages and metal or glass containers are not allowed.